概要

I am a highly motivated and performance driven professional with expertise providing high-profile clients with the highest degree of restaurant and customer service by ensuring that facilities meet and exceed expectations. Repeated success creating bottom line impact through targeted customer service initiatives aligned with business strategies. Demonstrated success in managing business processes and achieving organizational objectives while focusing on efficient service delivery. Possess the ability to identify goals and priorities, resolve issues in initial stages, as well as prioritize workflow in order to meet established deadlines. Able to interact with customers to address enquiries, resolve issues, and ensure prompt service delivery, leading to improved retention and satisfaction levels.

My key skills include Hospitality Culture • Customer Handling • Restaurant Operations • Retail Management • Sales & KPIs Reporting • Floor Control • Operations Management • Team Leadership • Event Management • Equipment Maintenance • Inventory Control • Food Safety • Human Resources • People Training • Staff Recruitment • Cash Handling | Customer/Interpersonal Relations • Time Management • Communication Skills • SMS System • MS Office • Microsoft Excel • PHP Storm Frameworks

My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.